JJP POLYHUB — Polymer Trading Platform
JJP POLYHUB
Legal Document

Refund Policy

Jai Jinendra Polymers — JJP Polymer Platform

Last Updated: June 2026

1. Platform is Free for Buyers

Access to the JJP Polymer Platform — including the mobile app, live price feed, WhatsApp alerts, and enquiry submission — is provided free of charge to all verified B2B buyers.

There is no subscription fee, registration fee, or access fee for buyers as of the date of this policy (June 2026). JJP does not charge buyers for any platform features currently available.

2. No Payments Processed on Platform

The JJP Platform does not process any payments. No payment gateway, card processing, UPI, or net banking is integrated into the buyer-facing app or website.

All polymer purchase transactions — if and when they are entered into — are conducted outside the Platform via direct bank transfer, cheque, or other agreed payment methods as specified in the JJP quotation. Any payment made for polymer supplies is governed by the terms of the specific sale agreement, not these Platform Terms.

Accordingly, there are no Platform-level payments subject to refund at this time.

3. Future Subscription Plans (If Introduced)

JJP may introduce optional paid plans (e.g., Enterprise plans) in the future. If and when paid plans are introduced, the following refund terms will apply unless a separate agreement states otherwise:

Monthly Subscriptions

Refunds will be available for the unused portion of the current billing period if cancellation is requested within 7 days of the billing date and no features have been materially used. After 7 days, no refund will be issued for the current billing period; cancellation takes effect at the end of the period.

Annual Subscriptions

A prorated refund for the remaining months will be available if cancellation is requested within 30 days of the annual billing date. After 30 days, no prorated refund is available; the subscription continues until the end of the annual period.

Service Failure Refunds

If JJP fails to meet the stated uptime SLA (99.5% monthly) by more than 5%, a service credit equivalent to the affected period will be applied to the next billing cycle. Chronic failures may qualify for a partial refund at JJP's discretion.

Refunds will not be issued for: change of mind after active use, failure to cancel before the next billing cycle, or violation of Terms & Conditions leading to account termination.

4. Dispute Resolution

To raise a billing dispute or refund request:

  1. Email hello@jjppolymers.com with subject line "Refund Request — [Your Company Name]".
  2. Include your registered mobile number, invoice reference (if any), and a description of the issue.
  3. JJP will acknowledge within 2 business days and resolve within 14 business days.
  4. If unresolved, disputes are subject to the governing law provisions in our Terms & Conditions.

5. Contact

Jai Jinendra Polymers — Billing & Refunds